Contact us
Our team provides support for evaluations, deployments and production use of POKAYO MES. The fastest way to reach us is by email.
Response targets
| Priority | Description | Target first response |
|---|---|---|
| High | Production stopped or safety/quality impact | Within 1 business day |
| Normal | Functional issue with a workaround | Within 2 business days |
| Enquiry | General questions, evaluations, pre-sales | Within 2 business days |
Response targets apply to enquiries received during business hours. Specific service levels can be agreed as part of a deployment.
What to include
- Your company and contact details
- A description of the question or issue, and where it occurs (module / station)
- Any error message and the steps to reproduce it
Provider
DataMart Sp. z o.o.
ul. Wąwozowa 18/123, 02-796 Warszawa, Poland
KRS 0000324256 · NIP 9512281308